Frequently asked questions about IPTV in Canada

After your order we send you personal credentials. You enter them once in a compatible app on your device and your content appears on screen. The service runs over your existing internet connection — no cable, no antenna and no extra hardware required.

Samsung and LG Smart TVs, Android TV, Android boxes, the Fire TV Stick, Formuler and MAG boxes, Windows and Mac computers, plus iOS and Android phones and tablets. Our compatible devices page covers each case.

Every device has its own sheet in our installation guide: install the app, enter your credentials, first launch. Budget about ten minutes. If a step blocks you, message us and we will do it with you.

We prepare your access as soon as the order is confirmed and send it through the channel you chose. Timing depends on when your order reaches us — if you need activation at a specific time, tell us when you order.

Message us before your expiry date with the length you want. Renewal happens on the same credentials, so there is nothing to reinstall and your settings are kept.

A subscription includes one simultaneous connection: you may install it on several devices, but only one stream plays at a time. To watch on two screens at once, ask us for an extra connection when you order.

Restart the device and the router, check that other online apps still work, then test on a different network (your phone's hotspot, for example) to find where the problem sits. Our article on troubleshooting connection issues walks through the full process.

Through WhatsApp or Telegram from any page on the site — the floating buttons in the bottom-right corner open the conversation directly. Support answers in English and French.

Accepted payment methods are confirmed during your order, along with detailed instructions. We never ask for a password or banking credentials, and no payment data is entered or stored on this website.

Yes, on recent Samsung and LG televisions that allow you to install an app from their store. On older models, a small Android box or a Fire TV Stick plugged into HDMI is the simplest and smoothest option.

Yes. The Fire TV Stick is one of the simplest options: it plugs into an HDMI port and works on virtually any television, even an older one. Our Fire Stick guide covers the setup.

Yes, on Android TV and Google TV televisions and boxes. Install the app from the device's store, then enter your credentials. See the Android TV guide.